SKILLS/TRAINING

Microsoft (Windows Operating Systems, Outlook, Word, Excel, Access, Publisher, PowerPoint, Project, Visual Studio), Mac OSX, SQL Server, IIS, Exchange Server, Active Directory, Group Policy, Adobe PageMaker, Adobe Photoshop, Illustrator, File Make Pro, McAfee, network printing, HTML, Linux, Dreamweaver, HEAT, Malware, Cisco VPN, Router/Firewall/Switch configuration, VMware, Best Access Security Systems, Novar HVAC Controls, WSUS, Raid Configurations, VOIP,Student Voice surveying, CSU Information Security Standards, iHeat work ordering system, Active Shooter, Campus TeleVideo, Copyright Infringement Laws

PROFESSIONAL EXPERIENCE

CSU Sacramento, Sacramento, CA

Sept 03-Present

Information Technology Consultant
As the ITC, I am in charge of the coordination, implementation and repair of all residential students (over 1,100 students) computer systems; including but not limited to: repair of internet problems, virus protection, troubleshooting and assisting with all networking issues. I also provided immediate technology support to 21 members of the office staff.   Other tasks included:    

• Budgeted, ordered and configured all IT related goods (hardware/software)
• Managed Microsoft servers for file/print serving
• Managed server responsible for residence & physical security databases
• Worked with Active Directory to increase office efficiency
• Integrated WSUS (Windows Server Update Services) within department network
• Hired, trained and supervised a staff of seasonal employees (2-5 student employees)
• Served as the primary contact point for incoming technology calls, questions, or concerns
• Provided computer educational presentations (computer security, social networking risks)
• Maintained and updated department website
• Worked with other departments in maintaining a file share server
• Configured and posted web job applications
• Received training Campus TeleVideo
• Maintained mass TV distribution
• Policy enforcement, student disciplinary actions
• Assisted in developing a disaster recovery plan
• Migrated pre-existing database systems to new servers (Novar, data basing systems)
• Wrote BAT files so remote users could connect to databases simultaneously

676 Enterprises, Sacramento, CA

Jan 06-Present

Information Technology Consultant
As owner/senior ITC, I am responsible for satisfying all customer electronic and technology needs, ranging from complete technology solution setups to simple maintenance or reconfiguration on existing systems.  Some routine tasks included:

• Assist with email and phone support to customers routinely regarding technical issues
• Responsible for network connectivity and desktop connectivity for both on and offsite employees
• Provided mobile solutions (Treo/Active Sync, Blackberry BIS/BES/Desktop)
• Conducted network security audits
• Implemented active directory, setup exchange email, established domains and workgroups
• Setup RFP for customized software for client (DTS)
• Implemented RFP for a T3 internet connection
• Security camera installation and networking
• Managed company financials in QuickBooks
• Installed and configured video over network

EDUCATION

CSU Sacramento, Sacramento, CA

May 2008

Major: Business Administration – General Management
Courses included management information systems, operations management, finance, marketing, entrepreneurship